At RummyBook007, we strive to provide a seamless and enjoyable gaming experience. This Refund Policy outlines the terms and conditions for requesting refunds on deposits made to your account.
1. No Refunds on Completed Games
- Once you have participated in a game, the entry fee or any amount used for the game is non-refundable, irrespective of the outcome. No refund requests will be entertained for completed games.
2. Deposit Refunds
- Refunds on deposits will only be processed in cases where the deposit has been made but the amount is not reflected in your RummyBook007 account due to technical issues.
- Users must notify us within 24 hours of the transaction if their account has not been credited after making a deposit.
3. Refund Request Process
- To request a refund, please contact our support team at info@flakpay.in with the following details:
- Registered username or email
- Transaction ID
- Amount of deposit
- Date and time of the transaction
- Once we receive your request, we will investigate the issue and respond within 7 business days.
4. Refund Approval and Processing
- Refunds will be processed only after verification of the issue.
- Approved refunds will be credited to the original payment method (bank account, UPI, credit card, etc.) used during the deposit.
- Please allow 5-7 business days for the refund to be reflected in your account, depending on your bank or payment provider.
5. KYC Requirement
- Refunds will only be processed for users who have completed their KYC (Know Your Customer) verification process. Users must ensure that valid documents are submitted and approved for any refund requests.
6. Cancellation of Games
- If a game is cancelled due to technical issues from our side, the entry fee or any amount used to participate in the game will be refunded to the user’s account.
- Such refunds will be processed automatically and users will be notified via email.
7. Fraudulent Activities
- FLAKPAY PAYMENT SOLUTIONS PRIVATE LIMITED reserves the right to withhold any refund if we suspect fraudulent activities, cheating, or misuse of the platform.
8. Final Decision
- The decision to approve or deny a refund request lies solely with FLAKPAY PAYMENT SOLUTIONS PRIVATE LIMITED. We reserve the right to reject any refund request if it does not comply with our refund policy guidelines.
9. Contact Information
For any queries or concerns related to refunds, please contact us:
- Company Name: FLAKPAY PAYMENT SOLUTIONS PRIVATE LIMITED
- Address: # 162, First Floor, Lenin Street, Saram(Py), Pondicherry, Pondicherry PY 605013 IN
- Phone: 9898989898
- Email: info@flakpay.in